igus® has shown how important it is to give the right tools to help staff with their daily tasks.

With five decades of experience in plastics and three in cables, igus® provides the right solution based on 100,000 products available from stock. By constantly developing and producing new technical products using motion plastics, igus continues to deliver “cost down, tech up” to every customer.

Key to this development has been a continued drive to focus on customer service. Internal processes where staff can track, and trace orders quickly are essential to continuous improvement. T Cards Online has provided igus® with the right tool to meet their needs. By using this adaptable, simple, and clear system, information is available “At A Glance” to all the stakeholders in the process.

igus® director, Justin Leonard explains why this is so important. “Having a clear picture of what and where things are is essential to help staff with their day-to-day tasks.. To maintain our continuous improvement process, we need flexibility. For that you need two things. Firstly, the right people and second, the right tools. We are lucky to have a dynamic team who are always seeking to implement improvements. And coupled with T Cards Online, we have an adaptable tool that continues to evolve to meet our needs.”

Lyle Oxton had already worked at igus® for 3 years when he was tasked with implementing a workflow system. He was immediately impressed with T Cards Online. “I was able to manage most of the implementation myself because T Cards Online is easy to use. We also needed some customisation. The support team at T Cards have been thorough and understanding of our requirements. In every instance the custom components they installed have been made with very little fuss or complication to us. This has really helped me in pushing the system into different areas of the business.”